Fees & Refund Policy

These are the complete prices. We do not add card surcharges, payment-processing fees, setup fees, listing fees, cancellation fees or commission on placements. Our payment provider's fee comes out of our price, not on top of it.

GST: ilearn4u is not registered for GST, so no GST is added to these prices. If that ever changes we will tell you in advance, in line with section 5.

How slots work: a slot is permission to have one opportunity live at a time. When a listing closes, its slot is free to use again. Slots do not expire.

Promo codes: we sometimes give a school or a business a code for a free first month (schools) or a free opportunity slot (businesses and universities). A code works once, each school or business can use one, and it has no cash value and can't be swapped for money. When a school's free month ends its dashboard is locked until it subscribes — nothing is deleted, and we email a week before it happens. Nothing is charged for a month that was free.

Our fees go towards keeping ilearn4u running and safe — not towards profit on students or their data. In practice that means:

• hosting the website and a secure database
• sending the emails the platform needs (sign-up, notices, replies)
• card payment processing
• checking that schools and businesses are genuine, including checking each business’s ABN and Working with Children Check (Blue Card)
• support, from a real person
• fixing problems and improving the platform

We never sell personal information, and we do not take a payment from any placement a student gets.

Opportunity slots

• Unused slots — within 60 days: if you ask within 60 days of buying, we will refund any slots you haven't used, in full. (A slot is used while a live listing is using it. Close the listing and the slot becomes unused again.)
• After 60 days: we'll still look at your request fairly, but we can't promise a refund.
• If we let you down: if we remove your listing or stop it appearing because of something on our side, we will refund or replace that slot.
• If we can't approve you: you can buy slots while we check your organisation. If we then can't approve it, we refund those slots in full.
• Used slots: a slot that has been used for a listing that ran normally is not refundable.

School subscriptions

• Cancel any time, with no cancellation fee. You keep access until the end of the month you have already paid for, and you are not charged again.
• 14-day money-back: if you cancel within 14 days of your first payment, we will refund that payment in full.
• After that: we don't refund a month that has already started, unless the next section applies.

For everyone

• Mistakes are always fixed: a duplicate charge, a wrong amount, or a payment taken in error is refunded in full.
• Your legal rights: nothing in this policy limits your rights under the Australian Consumer Law, including to a refund or replacement if a service has a major problem.

• Email ilearn4usupport@gmail.com from the address on your account, and say which payment you mean.
• We reply to every enquiry within 1 business day. A real person decides every refund request.
• If approved, we refund to the card you paid with, normally within 5 business days. Your bank can take a further 5 to 10 business days to show it.
• If we say no, we will explain why in writing. If you still disagree, tell us — you can also contact your state or territory consumer protection agency.

We may change prices. We will give at least 30 days' notice by email before a change applies to you, and it will never change what you have already paid. If you don't want to continue at the new price you can cancel (or simply not buy more slots) and, for a school, the refund rules above still apply to the notice period.

This policy is part of our Terms & Conditions. How we handle payment information is explained in our Privacy Policy: card details go directly to Square and are never stored on our servers.